Privacy Policy

1. Introduction

HellcaseX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hellcasex.com (the "Site") or use our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

We collect information from you when you visit our Site, register, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise interact with our website. The types of data we may collect include:

2.1 Personal Information

• Contact Information: Name, email address, mailing address, phone number
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (note: full payment card details are processed by our payment processors, not stored on our servers)
• Order Information: Products purchased, order history, shipping details
• Communication Information: Inquiries, feedback, correspondence with our team

2.2 Non-Personal Information

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, browsing patterns
• Location Information: General location based on IP address
• Cookie Data: Information stored in cookies and similar technologies (see our Cookie Policy section)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support and respond to inquiries
• Send administrative information, such as order confirmations and updates
• Send marketing communications (with your consent)
• Personalize your experience on our Site
• Improve our products, services, and website
• Conduct research and analysis to better understand our customers
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and fulfillment partners
• Customer service providers
• Marketing and analytics partners
• IT and cloud service providers

These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your information.

4.3 Legal Requirements

We may disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Site
• Protect the personal safety of users of the Site or the public
• Protect against legal liability

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

5.1 Access and Updates

You can review and update certain information directly within your account settings. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.

5.2 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any email or by contacting us directly. Note that you will continue to receive service-related communications necessary for the administration of your account.

5.3 Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please see our Cookie Policy section for more information.

5.4 Data Protection Rights

If you are a resident of the European Economic Area (EEA), United Kingdom, or California, you have specific rights regarding your personal information. These may include:

• The right to access, update, or delete your information
• The right to rectification (to have your information corrected)
• The right to object to processing of your information
• The right to data portability
• The right to withdraw consent
• The right to lodge a complaint with a data protection authority

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We maintain data processing agreements with all third parties who process your data to ensure they maintain similar levels of security and data protection compliance.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Cookie Policy

9.1 What Are Cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you.

9.2 Types of Cookies We Use

• Essential Cookies: These are necessary for the Site to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site.
• Functional Cookies: These enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

9.3 Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

When you first visit our Site, you will be presented with a cookie consent banner that allows you to accept or customize your cookie preferences.

10. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal information, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

We will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• By email: privacy@hellcasex.com
• By phone: +448996073894
• By mail: HellcaseX, 45 Stevens Ridges, Christopherborough, HA3 7SF, United Kingdom